FAQS

Which methods of payment do you accept?

We accept many international cards including Visa, Mastercard, Switch, Delta & Amex. We also accept BACS payments in GBP £, EUR € and USD $.

Are your prices inclusive of VAT (Sales Tax)?

For our UK-based retail customers, the prices displayed on our website include UK VAT. However, if you are an international customer, the prices are shown exclusive of VAT (ex VAT), and it is your responsibility to cover the cost of any local import duties and/or sales taxes that may apply before the delivery of your order. These charges are not collected by or paid to Objet Luxe.

Lastly, if you are a UK trade account customer and have logged in to our website, the prices displayed are exclusive of VAT. However, please note that VAT will be itemized and added at the checkout stage of your purchase.

If you have any further questions or require clarification regarding pricing or taxes, please do not hesitate to contact our customer support team on 0203 026 6479 or at customerservice@objetluxe.com. We are here to assist you.

How do I know if my order has been successful?

Once your order has been completed and your payment has been successful, you will receive an email confirmation. This will contain an order acknowledgment detailing everything that you have ordered. We suggest that you create an account when you order so that you can log into your account and check the status of your order.

How long will it take to process my order?

We aim to dispatch all orders within 48 hours. This may vary during exceptionally busy periods. If you are ordering for international delivery, we can’t be responsible for delays caused by customs.

Do you make bespoke items?

Yes. If you require something extra special or a little different, please contact us by email on customerservice@objetluxe.com or by telephone on 0203 026 6479, outlining your requirements, we are happy to make one off items. Please note that bespoke items will incur additional charges.

Why are some of your products currently out of stock?

Our products are meticulously handmade by highly skilled artisans, which requires time and precision. Due to the intricate nature of the craftsmanship involved, certain items may temporarily be out of stock as we ensure the highest quality and attention to detail.

We continuously work to replenish our stock, and new inventory arrives regularly. We recommend checking our website frequently as we update product availability. Additionally, you can sign up for our instock notifier feature to receive automatic email notifications as soon as a product is back in stock.

Alternatively, if you would like to inquire about the expected restock date for a specific product or set of products, or if you need further assistance, please don’t hesitate to reach out to our dedicated customer service team. You can contact us directly on 0203 026 6479 or send an email to our customer service desk at customerservice@objetluxe.com. Our team will be more than happy to provide you with the information you need and help you with any inquiries.

How can I be notified when a specific product is back in stock?

To stay informed about product restocks, we offer an instock notifier service. Simply find the product you are interested in on our website and fill in your name and email address in the “Be notified when stock available” box. You will then receive an automatic email notification when the product becomes available again.

Where do I find your delivery T&C’s?

Please see our Objet Luxe delivery T&C’s here.

Where do I find your returns T&C’s?

Please see Objet Luxe returns T&C’s here.