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FAQ’s

Which methods of payment do you accept?

We accept many international cards including Visa, Mastercard, Switch & Delta. We also accept BACS payments in GBP, € and US$.

How do I know if my order has been successful?

Once your order has been completed and your payment has been successful, you will receive an email confirmation. This will contain an order acknowledgment detailing everything that you have ordered. We suggest that you create an account when you order so that you can log into your account and check the status of your order.

If an item is out of stock, how do I know when it will be available?

If something you really love is out of stock, please contact us on 0208 5415395 or email our customer service desk at customerservice@objetluxe.com for a delivery date.

How long will it take to process my order?

We aim to dispatch all orders within 48 hours. This may vary during exceptionally busy periods. If you are ordering for international delivery, we can’t be responsible for delays caused by customs.

Bespoke Items

If you require something extra special or a little different, please contact us by email on customerservice@objetluxe.com or by telephone on 020 8541 5395, outlining your requirements, we are happy to make one off items. Please note that bespoke items will incur additional charges.