Terms & Conditions

Distance Selling Trading Terms & Conditions for Products

These are the terms on which Objet Luxe (Objet de Luxe Ltd) (Company number 14558392) (‘Objet Luxe’) sells its products on or through its website. They do not affect your statutory rights. They are designed to set out clearly Objet Luxe’s responsibilities and your rights.

These terms and conditions take into account rights granted to consumers under the Consumer Protection (Distance Selling) Regulations 2000 (‘Regulations’) where such consumers are contracting via distance selling i.e. carrying out a non-face to face transaction. As such, if you are not buying via distance selling or if you are buying as a business the returns policy under paragraph 10 of these terms and conditions will not apply to you.

Objet Luxe details are as follows:

Objet Luxe (Objet de Luxe Ltd) (Company number 14558392) (‘Objet Luxe’).

Registered Address:
47, Cloncurry Street, London, England. SW6 6DT

Telephone: +44 (0)203 026 6479
Email: sales@objetluxe.com

VAT Registration Number: 

1. Definitions and General

In these terms and conditions (hereinafter collectively referred to as ‘Conditions’):

1.1 ‘Contract’ means any contracts made between Objet Luxe and you for the sale and purchase of Products from its Website or through distance selling.

1.2 ‘Order’ means any order (whether oral and written) for Products made by you to the Company including those made through the website.

1.3 ‘Parties’ mean Objet Luxe and you.

1.4 ‘Products’ mean any product, article and/or item which Objet Luxe sells on its website.

1.5 ‘Website’ means www.objetluxe.com or variations to the name of the aforesaid domain name.

1.6 In these Conditions, references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

1.7 In these Conditions, references to the masculine include the feminine and the neuter and to the singular include the plural and vice versa as the context admits or requires.

1.8 In these Conditions headings will not affect the construction of these Conditions.

1.9 You agree that e-mail can be used as a long-distance means of communication.

2. Terms of Acceptance

2.1 A Contract is formed between you and Objet Luxe when (and not before) Objet Luxe notifies you by e-mail and/or electronically that your Order has been accepted. Your Order will not be accepted until Objet Luxe receives authorisation of your credit card payment or such other authorisation. Objet Luxe reserves the right not to accept any Order. You are advised to print off and keep safe a copy of these Conditions once your Order has been accepted by Objet Luxe.

2.2 The Parties agree that the Contracts (Rights of Third Parties) Act 1999 shall not apply in any Contracts.

2.3 Subject to any relevant laws and regulation, you agree that these Conditions shall be the exclusive basis on which any Contracts made between Objet Luxe and you are transacted and processed unless otherwise agreed in writing by director of Objet Luxe.

2.4 While Objet Luxe tries to ensure that all prices on the Website are accurate, errors may occur. If an error is discovered in the price of the Products that you have ordered, Objet Luxe will contact you to let you know the correct price and ask you whether you still wish Objet Luxe to fulfil your Order at correct price. Objet Luxe shall be under no obligation to fulfil your Order for a Product, which was advertised at an incorrect price. Objet Luxe shall give you the option of confirming the Order at the correct price or if you so choose, to cancel the Order altogether. Where you cancel your Order for which you have already paid for, Objet Luxe will refund the full amount to you.

2.5 Objet Luxe will do its best to correct errors and omissions as quickly as practicable after being notified of them.

2.6 Objet Luxe will not keep details of your personal or credit or debit cards as its secure payment-processing provider processes them. You undertake that all details you provide to Objet Luxe for the purpose of processing the purchase of your Products are correct, that the credit or debit card you are using is your own, and that there are sufficient funds to cover the cost of the Products.

3. Registered User

3.1 You will need to register as a registered user (‘Registered User’) of Objet Luxe in order to complete any purchase you make through the Website.

3.2 Upon duly completing the relevant registration process, you will be registered as a Registered User (which is free of charge) and be issued with a username and password. Details of such username and password will be emailed to your nominated email address.

3.3 You are solely responsible for the security of your username and password and must not disclose your username and password to anyone. You must inform Objet Luxe immediately if your username and password have been compromised. In such a case, Objet Luxe will reset your username and password for you. In this regard, please contact Objet Luxe at sales@objetluxe.com or +44 (0) 203 026 6479.

4. Price and Payment

4.1 Subject to paragraph 2.4, the price of the ordered Products shall be as set out on the Website, and for UK and EU orders includes postage, packing and value added tax (if applicable). Unless otherwise agreed by Objet Luxe, all payments must be in Pounds Sterling. Orders from Non UK and EU countries will be charged at 50% value and Objet Luxe will invoice for the balance of 50% plus delivery charge prior to delivery. For your own protection, please do not send payment in cash.

4.2 Where Orders are made through the Website, Objet Luxe accepts payment through Visa, Master Card, American Express and Maestro (collectively as ‘Credit Cards’) and Stripe.

4.3 An Order may also be through telephone on 0203 026 6479 (between the hours of 10.00am to 5.30pm from Monday – Friday).

4.4 Where an Order is not made through the Website, the Order made shall clearly state (1) the type of Products; (2) the quantities ordered; and (3) the location where the Products are to be delivered. Where an Order is placed orally or in the event of any dispute as to the Order, Objet Luxe’s version of the Order shall be deemed as the authoritative Order and you shall not dispute the correctness of the same.

5. Gift Voucher Ts&Cs

Valid for 12 months. Maximum online purchase is £1,000 and maximum in store purchase is £5,000. *ID required for amounts over £5,000.

6. Delivery

6.1 After an Order is accepted, the Products ordered will be delivered to the address entered by you on the on-line order form, or that which you provided to Objet Luxe where such Order is not made online (as the case may be). Stock items will normally be dispatched within 24 hours and “to order” items may take up to 14 weeks, Objet Luxe will contact you to agree an accurate delivery time within 24 hours of receipt of your order.

6.2 You agree that risk of loss or damage of Products passes to you upon delivery of the Products or on the date of the first attempted delivery by Objet Luxe.

7. Loss and Damage

7.1 Objet Luxe warrants that, at the time of delivery, the Products will, subject as hereinafter provided, correspond with the description on the website, will be free from defects in materials and workmanship and will be of satisfactory quality (within the meaning of the Sale and Supply of Goods Act 1994).

7.2 Any claim by you that any Products ordered fail to correspond with the description on the website or that they are defective or not of satisfactory quality, must be notified to Objet Luxe by email at sales@objetluxe.com or letter within a reasonable time from the date of delivery in any event no later than 14 days after delivery. If delivery is not refused, or you do not notify Objet Luxe accordingly, Objet Luxe shall have no liability for such failure or defect unless the Products were not of satisfactory quality at the time of delivery or such defects are latent defects.

7.3 If you make a valid claim under paragraphs 7.1 and/or 7.2, Objet Luxe shall replace the Products in question free of charge or, at your option, refund in full your payment in respect of such Products.

8. Limitation of Liability

8.1 Objet Luxe does not exclude liability in the case of death or personal injury caused by Objet Luxe’s negligence or for fraud.

8.2 Objet Luxe shall not be liable for any fault or defect in respect of the Products if:

8.3 such fault or defect was the result of unauthorised modification of the Products without the written consent of Objet Luxe.

8.4 Subject to paragraph 7.1, to the fullest extent permitted by law, Objet Luxe’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these Conditions shall be limited to:

8.4.1 in respect of matters for which Objet Luxe does not carry insurance, the price of the Products; and

8.4.2 in respect of matters for which Objet Luxe carries insurance, the insured value.

8.5 Subject to paragraph 7.1, to the fullest extent permitted by law, Objet Luxe shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of enjoyment, emotional anguish, suffering or satisfaction or otherwise or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with these Conditions or Contracts.

8.6 The provisions of this paragraph 7 shall survive the termination of these Conditions and/or Contracts.

8.7 The exclusions and limitations of liability set out in this paragraph 7 shall be considered severally. The invalidity or unenforceability of any one of these sub-paragraphs shall not affect the validity or enforceability of any other part of this paragraph 7.

9. Returns Policy

9.1 Objet Luxe’s returns policy, which is in compliance with the Distance Selling Regulations 2000, is as follows:

9.1.1 Within seven (7) working days beginning with the day after the day of receipt of any Product, you may exercise your right of cancellation in respect of such Product by sending us written notice of cancellation by emailing sales@objetluxe.com.

9.1.2 You must promptly return the Products to Objet Luxe at your own cost.

9.1.3 Objet Luxe will refund your payment for such Products subject to them being received in their orginal condition.

9.1.4 Objet Luxe will only pay for the cost of returns if items were delivered in error or faulty.

9.1.5 If you return your order, the original delivery costs will not be refunded unless the return is made owing to a fault with the product, a mistake with the delivery, or an express agreement between us and you.

9.2 Where the Product is damaged, Objet Luxe reserves the right to commence legal proceedings against you for any loss suffered by Objet Luxe.

9.3 Any returns made from outside the UK will only be liable for a refund for the price paid on our website for the Products. Objet Luxe is not responsible for, nor will issue a refund, for any taxes, charges, or other fees applied to the order by your country of residence.

10. Notice

Any communication between the Parties shall be by e-mail or first class post to each party’s current e-mail or postal address (as given on the Website at the time of such communication) or the e-mail or postal address given in your Order (or any new e-mail or postal address which you may have notified to Objet Luxe).

11. Amendments to this Condition

11.1 Objet Luxe reserves the right to vary these Conditions at any time but, in respect of any ordered Products, the terms which apply shall be those when you placed your Order.

11.2 When Objet Luxe amends these Conditions, Objet Luxe will publicise such amendments on the website’s home page. For users purchasing Products or registering on the website for the first time, all Orders made on or after the date that the amended terms are placed on the website onwards will be governed by such amended terms and conditions. In addition, such changes will be effective against existing registered users thirty days following posting of the amended version on the website. Your continued use of the website following Objet Luxe’s posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Conditions, please do not continue to use purchase Products on Objet Luxe’s website.

12. Law and Jurisdiction

These Conditions shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction.


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Privacy Policy

1. Incorporation of Privacy Policy

1.1 Objet Luxe (Objet de Luxe Ltd) (Company number 14558392) (‘Objet Luxe’) is committed to ensuring that your privacy is protected and Objet Luxe is compliant with the Data Protection Act 1998. This privacy policy (‘Privacy Policy’) explains how Objet Luxe uses the information Objet Luxe collects about you and the procedures that Objet Luxe has in place to safeguard your privacy.

1.2 By using Objet Luxe’s website https://www.objetluxe.com (‘Website’), purchasing any products (‘Products’) set out in the Website, you consent to Objet Luxe using the information Objet Luxe collects about you. If you do not agree with the terms and conditions set out in this Privacy Policy, do not continue to use the Website.

1.3 For the purpose of the Data Protection Act 1998, the data controller is Objet Luxe.

2. The information Objet Luxe collects and how Objet Luxe uses it

2.1 When you visit the Website, join the Website as a registered user, purchase Products offered on the Website, Objet Luxe may collect information including your name, postal address, e-mail address, telephone number, Products obtained and such other relevant information which Objet Luxe deems necessary to provide you with the Products and provide maintenance and support services. Where necessary, the information collected is transmitted in a secure manner to third parties to assist Objet Luxe to provide you with the Products requested by you and to maintain the support services of Objet Luxe.

2.2 Subject to the terms and conditions of this Privacy Policy, Objet Luxe protects all personal and financial data from being disclosed to any third parties except when required by law. In addition, Objet Luxe may use your information to assist in the prevention of unlawful activities e.g. intellectual property infringement, money laundering or activities which threaten Objet Luxe’s Website or is adverse to your or Objet Luxe’s interest.

2.3 Objet Luxe may also use aggregate information and statistics, (but, which will not contain your identifying information) for the purposes of monitoring your usage of the Website in order to help Objet Luxe develop the Website and the Products offered by Objet Luxe. Objet Luxe may provide such aggregate information to third parties.

2.4 Objet Luxe may collect information which is based upon your behaviour and navigation on the Website. This information allows Objet Luxe to carry out internal research on the users’ interest, demographics and behaviour so that Objet Luxe can better understand, and in turn provide better information, products and services to you and other customers or members.

2.5 Objet Luxe may also wish to provide you with information about special features featured on the Website or any other service or products Objet Luxe thinks may be of interest to you.

2.6 If you do not wish Objet Luxe to send you any information set out in clauses 2.3 to 2.5 above, please send an e-mail to sales@objetluxe.com

2.7 Subject to the other provisions of this Privacy Policy and such other provisions specified on the Website, Objet Luxe will not provide your information to other companies or organisations without your consent.

3. Use of cookies and other information gathering technologies

3.1 Objet Luxe uses ‘cookies’ and other technologies to collect information on site to assist Objet Luxe in monitoring Objet Luxe’s web page flow, promotional effectiveness as well as to promote trust and safety.

3.2 Certain features on the Website are only available if you enable the cookie. Objet Luxe also uses a cookie to assist it to provide information which is relevant to your interest.

3.3 You are free to decline Objet Luxe’s cookies although that may impair certain features on the Website.

3.4 You can delete any cookies from your computer – refer to your internet browser’s help files.

3.5 Objet Luxe may also track certain information through the use of JavaScript code and third party web site analytics providers.

4. Protecting your information

4.1 The internet is not a secure medium. However, Objet Luxe has put in place various security procedures and strict policy rules to safeguard and protect your information from unauthorised and unlawful access and use. These security procedures and policies which are of the highest standards are continuously improved.

4.2 Not with standing the above, it should be appreciated that no system is entirely fool-proof and you should be careful when you reveal any confidential information to any third party.

5. Disclosure of your information

5.1 If Objet Luxe and/or part of its business is sold or integrated with another business, your details may be disclosed to Objet Luxe’s advisers and any prospective purchasers and their advisers and will be passed on to the new owners of Objet Luxe.

5.2 Objet Luxe reserves the right to disclose your data (and you consent to such disclosure) if Objet Luxe is under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply Objet Luxe’s Online-Trading Terms and Conditions, Terms of Use for the Website and/or this Privacy Policy, and other agreements; or to protect the rights, property, or safety of Objet Luxe, Objet Luxe’s customers or members. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. Updating your details

6.1 If any of the information that you have provided to Objet Luxe changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your membership as a registered user, please contact Objet Luxe by sending an e-mail to sales@objetluxe.com

7. Other Terms

7.1 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this Privacy Policy. However, Objet Luxe has taken the steps outlined above to try to improve the security of your information. By using the Website, you consent to these transfers.

7.2 Objet Luxe supplies links to other websites. If you click on a link, you are not protected by this Privacy Policy and you are advised to read the privacy policy of the other website as they may differ from this Privacy Policy.

7.3 Objet Luxe reserves the right to amend this Privacy Policy from time to time as it deems necessary. In such event, Objet Luxe will post such changes on the Website.

7.4 Objet Luxe welcomes your views about the Website and its privacy policy. If you would like to contact Objet Luxe with any queries or comments please send an e-mail to sales@objetluxe.com