Terms & Conditions

Distance Selling & Business Terms & Conditions for Products

These terms and conditions govern the sale of products by Objet Luxe (Objet de Luxe Ltd) (Company Number: 14558392) (‘Objet Luxe’) through its website. They are designed to set out clearly Objet Luxe’s responsibilities and your rights.

These terms account for rights granted to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 for distance selling transactions. Separate and stricter conditions apply to Business Customers and Trade Accounts under Section 9.

1. Definitions and General

1.1 Contract Definition: ‘Contract’ means any contract made between Objet Luxe and you for the sale and purchase of Products from its Website or through distance selling.

1.2 Order Definition: ‘Order’ means any order (oral or written) for Products placed by you with Objet Luxe, including orders placed through the Website.

1.3 Parties Definition: ‘Parties’ means Objet Luxe and you.

1.4 Products Definition: ‘Products’ means any product, article, custom item, and/or luxury item sold by Objet Luxe on its Website.

1.5 Bespoke Goods Definition: ‘Bespoke Goods’ means any Goods manufactured, customized, altered, or personalized to individual customer specifications or made-to-order.

1.6 Business Customer Definition: ‘Business Customer’ means any customer purchasing Products for purposes relating to their trade, business, craft, or profession, including Trade Account holders.

1.7 Website Definition: ‘Website’ means www.objetluxe.com or any associated domain name.

1.8 Statutory References: References to any statutory provision shall be construed as a reference to that provision as amended, re-enacted, or replaced from time to time.

1.9 Electronic Communications: You agree that email communication serves as an acceptable long-distance means of binding communication.

1.10 Product Imagery & Screen Display: We make every effort to display the colours, textures, and finishes of our Products as accurately as possible on the Website. However, because actual colours depend on your monitor, screen settings, and device calibration, Objet Luxe cannot guarantee that your display of any colour or finish will accurately reflect the physical Product upon delivery.

2. Terms of Acceptance & Product Information Errors

2.1 Formation of Contract: A Contract is formed between you and Objet Luxe when (and not before) Objet Luxe notifies you electronically or by email that your Order has been accepted. Payment authorization must be received prior to order acceptance. Objet Luxe reserves the right to decline any Order.

2.2 Rights of Third Parties: The Contracts (Rights of Third Parties) Act 1999 shall not apply to any Contract.

2.3 Exclusive Basis of Contract: These Conditions form the exclusive basis of all Contracts between Objet Luxe and you, unless otherwise agreed in writing by a director of Objet Luxe.

2.4 Pricing & Information Inaccuracies: In the event of pricing errors, typographical errors, or monetary inaccuracies on the Website or within an Order confirmation, Objet Luxe is under no obligation to fulfill an Order at an incorrect price or value. In such circumstances, Objet Luxe reserves the right to cancel the affected Order (or relevant portion thereof) and issue a full refund, or offer you the option to reconfirm the Order at the corrected price.

2.5 Specifications, Dimensions & Availability Errors: Information on the Website may occasionally contain typographical errors, inaccuracies, or omissions relating to Product descriptions, dimensions, weights, material finishes, estimated lead times, carriage charges, or stock availability. Objet Luxe reserves the right to correct any such errors, inaccuracies, or omissions, and to change, update, or cancel affected Orders at any time without prior penalty or liability to the customer (including after an Order has been submitted or an Order confirmation email has been dispatched).

3. Registered Users & Security

3.1 Account Security & Credentials: Account registration may be required to complete purchases. You are responsible for maintaining the confidentiality of your account login credentials and must notify Objet Luxe immediately at sales@objetluxe.com if security is compromised.

4. Price and Payment

4.1 Product Prices, VAT & Payment Terms: Product prices are listed on the Website. UK consumer prices include UK VAT where applicable. EU and international (non-UK) orders are exclusive of UK VAT (and non-UK buyers are responsible for any local import taxes or duties). All standard website purchases for in-stock items require payment in full at the time of order placement. For made-to-order, custom, or bespoke items, orders are billed at a 50% deposit upon order placement, with the remaining 50% balance plus delivery charges invoiced prior to dispatch.

4.2 Payment Methods: Accepted payment methods include Visa, MasterCard, American Express, Maestro, Link, Apple & Google Pay, and Stripe.

5. Gift Vouchers

5.1 Voucher Terms & Limits: Gift vouchers are valid for 12 months from issue. Maximum online purchase value is £1,000; maximum in-store purchase is £5,000 (ID required for amounts exceeding £5,000).

6. Delivery

6.1 Dispatch & Lead Times: Stock items are dispatched within 24–48 hours where possible. Made-to-order or bespoke items may require up to 14 weeks lead time, with delivery dates confirmed upon order acceptance.

6.2 Delivery Services: Where you are given a choice of delivery services at checkout, the delivery service selected by you will normally be used. However, Objet Luxe reserves the right to use an alternative courier or delivery service where we consider that it provides an equivalent or faster service to the delivery address. This may include substituting one international express courier for another, such as DHL Express, FedEx, UPS or an equivalent service. Any alternative service will be provided at no additional cost to you and will be selected with the aim of providing a delivery service that is equivalent to, or faster than, the service selected at checkout.

6.3 Delivery Times: The selection of a particular courier or delivery service does not constitute a guarantee of a specific delivery date or time, as delivery times may be affected by circumstances outside our control.

6.4 Transfer of Risk: Risk of loss or damage to Products passes to you upon delivery or upon the first attempted delivery date.

6.5 Force Majeure & External Delays: Objet Luxe shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). This includes, without limitation, courier or freight strikes, industrial action, supply chain disruptions, raw material shortages, customs holds, natural disasters, or severe weather conditions. Our performance under any Contract is deemed suspended for the period that the Force Majeure Event continues.

7. Loss, Damage & Product Warranty

7.1 Product Warranty: Objet Luxe warrants that at delivery, Products correspond with their description, are free from material defects, and are of satisfactory quality under the Consumer Rights Act 2015.

7.2 Defect & Damage Reporting Window: Any claims for transit damage, defects, or failure to match descriptions must be reported in writing to sales@objetluxe.com within 14 calendar days of delivery.

7.3 Environmental Conditions & Product Care Exclusions:
Objet Luxe products are handcrafted luxury items made with fine materials, including gold-plating, silver-plating, and protective lacquer finishes. Objet Luxe shall not be liable for any tarnishing, discoloration, surface corrosion, or degradation resulting from improper environmental exposure or failure to follow our Product Care Guidelines. Specifically:

• (a) Marine & Coastal Environments: Objet Luxe products are handcrafted for luxury interiors and are suitable for use in coastal residences and marine vessels, including yachts. As with all fine decorative objects, care should be taken in particularly humid or marine environments. Products should be kept within the interior of the property or vessel and protected from direct salt spray, seawater and prolonged exposure to outdoor conditions. Airborne salt and excessive humidity can be corrosive and, over time, may affect protective lacquers, metallic plating and other finishes. Regular care in accordance with our care guidelines will help to preserve the appearance and finish of the pieces.
• (b) Direct Sunlight & UV: Products must not be subjected to prolonged direct sunlight or extreme UV radiation, which can tarnish metallic finishes and damage protective lacquers.
• (c) Chemical & Abrasive Exposure: Damage caused by harsh chemicals, cleaning agents, extreme humidity, or physical abrasions is excluded from warranty coverage.
• (d) Natural Materials & Shell Characteristics: Many Objet Luxe products incorporate natural materials, including natural shell, mother of pearl, shagreen, and other organic materials. Shell is a natural material and is inherently non-uniform, with natural variations in colour, tone, pattern, texture, and surface finish. Subtle markings or variations in appearance are natural characteristics of organic materials and are not considered defects. These characteristics contribute to the individuality and uniqueness of each piece. Shell surfaces should not be exposed to acidic foods or liquids, such as citrus, vinegar or wine, or to acidic or abrasive cleaning products, as these may discolour, stain or etch the natural shell surface. Damage resulting from acidic, chemical or abrasive exposure, or claims based solely on natural variations inherent in the material, are excluded from warranty coverage.

8. Limitation of Liability

8.1 Unrestricted Statutory Liability: Objet Luxe does not exclude or limit liability for death or personal injury caused by negligence, or for fraud.

8.2 Exclusions for Care & Modification: Objet Luxe shall not be liable for any defect arising from unauthorized modifications, misapplication, environmental damage, or failure to observe care instructions.

8.3 Financial Liability Cap: Subject to paragraph 7.1, Objet Luxe’s total liability in contract, tort, or statutory duty shall be capped at the price of the Products paid (or the insured value where insured).

8.4 Indirect & Consequential Losses: Objet Luxe shall not be liable for indirect or consequential losses, loss of profit, or commercial loss.

8.5 Survival of Terms: The provisions of this paragraph 8 shall survive termination of these Conditions.

8.6 Severability: The exclusions and limitations of liability set out in this paragraph 8 shall be considered severable.

9. Business-to-Business (B2B) & Trade Customer Terms

The following provisions apply strictly to Trade Accounts and commercial transactions:

9.1 No Statutory Cancellation: Statutory consumer cancellation rights do not apply to B2B or trade purchases. All commercial orders accepted by Objet Luxe are final.

9.2 Inspection Window: Business Customers must inspect Goods immediately upon delivery. Any defect shortage, or damage claim must be submitted in writing within five (5) working days of delivery. Failure to do so constitutes unqualified acceptance.

9.3 Restocking Fees: Returns from Business Customers are strictly subject to prior written authorization by Objet Luxe. Approved B2B returns may incur a restocking and handling fee of up to 25% of the invoice value, plus carriage costs.

10. Consumer Cancellation & Returns Policy

The following provisions apply strictly to non-commercial Consumer sales:

10.1 Statutory Cancellation Window: Consumers have the right to cancel their order within fourteen (14) calendar days from the day after receipt of the Goods by notifying sales@objetluxe.com in writing.

10.2 Conditions of Return: Products must be returned promptly at the consumer’s cost in original condition. Refunds will be issued via the original payment method upon receipt and inspection.

11. Bespoke, Custom & Made-to-Order Products

11.1 Non-Cancellable & Non-Refundable Status: Pursuant to Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, Products that are custom-made, personalized, bespoke, or manufactured to customer specification (“Bespoke Goods”) are strictly non-cancellable, non-refundable, and non-returnable once an order is confirmed or production has commenced.

11.2 Defective Bespoke Goods Exception: Paragraph 11.1 does not affect statutory rights in the event that a Bespoke Good is delivered in a damaged or materially defective state.

11.3 Intellectual Property & Tooling Rights: All intellectual property rights, design rights, copyright, concepts, drawings, 3D models, prototypes, molds, and tooling created, developed, or utilized by Objet Luxe in connection with Bespoke Goods shall remain the sole and exclusive property of Objet Luxe (Objet de Luxe Ltd). The placement of an order for or purchase of Bespoke Goods does not transfer any right, title, interest, or license in any such intellectual property, design rights, or tooling to the customer unless expressly agreed in writing signed by a director of Objet Luxe.

11.4 Customer-Supplied Designs & Indemnity: Where Bespoke Goods are manufactured, engraved, or customized based on artwork, logos, crests, drawings, or specifications supplied by the customer, the customer warrants that they hold all necessary intellectual property rights, licenses, and authorizations to permit Objet Luxe to use such materials. The customer agrees to fully indemnify and hold harmless Objet Luxe (Objet de Luxe Ltd) against all losses, damages, liabilities, costs, and legal expenses incurred as a result of any third-party claim that customer-supplied materials infringe third-party intellectual property rights.

12. Website Content & Intellectual Property

12.1 Website Content & Copyright Ownership: All content included on or comprising the Website—including text, graphics, logos, product photography, imagery, 3D renderings, video clips, design rights, and software—is the property of Objet Luxe (Objet de Luxe Ltd) or its content suppliers and is protected by United Kingdom and international copyright, trademark, and database right laws. The copying, redistribution, commercial exploitation, or scraping of any content from the Website without express written permission from a director of Objet Luxe is strictly prohibited.

13. User Comments, Reviews & Social Media Content

13.1 License Grant: If you submit, post, or upload any reviews, comments, testimonials, creative ideas, suggestions, or proposals to the Website or via email (“User Submissions”), or tag Objet Luxe or our associated handles/hashtags (including, without limitation, @objetluxe or #objetluxe) in social media content containing photographs or videos of our Products (“Tagged Content”), you grant Objet Luxe (Objet de Luxe Ltd) a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, transferable license (with right to sublicense) to use, reproduce, edit, adapt, publish, translate, distribute, and display such User Submissions and Tagged Content in any media or marketing channels (including online, social media, printed catalogs, and promotional materials) without compensation, notification, or attribution to you.

13.2 Content Warranties: You represent and warrant that any User Submission or Tagged Content submitted by you is original to you, does not violate or infringe the copyright, trademark, privacy, publicity, or other rights of any third party, and is not defamatory, obscene, or unlawful. Objet Luxe reserves the right (but is under no obligation) to monitor, edit, or remove any content submitted to the Website at its sole discretion.

14. Prohibited Uses & General Indemnification

14.1 Prohibited Website Activities: In addition to other prohibitions set forth in these Conditions, you are expressly prohibited from using the Website or its content:

• (a) For any unlawful purpose or to solicit others to perform or participate in any unlawful acts;
• (b) To violate any applicable regional, national, or international regulations, laws, or local ordinances;
• (c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• (d) To upload, transmit, or distribute viruses, malware, trojans, or any other type of malicious code that will or may be used in any way to compromise the functionality or operation of the Website;
• (e) To collect, harvest, track, or scrape personal information, product data, or Website content through automated means (including spiders, bots, or data-scraping software);
• (f) To spam, phish, pharm, pretext, spider, crawl, or scrape the Website for unauthorized commercial purposes.

14.2 General Indemnification: You agree to defend, indemnify, and hold harmless Objet Luxe (Objet de Luxe Ltd), its directors, officers, employees, agents, contractors, and suppliers from and against any and all third-party claims, liabilities, losses, damages, costs, expenses, and legal fees (including reasonable legal costs) resulting from or arising out of:

• (a) Your breach of any provision of these Terms & Conditions;
• (b) Your misuse of the Website or Products; or
• (c) Your violation of any applicable law or the rights of any third party.

15. Law and Jurisdiction

15.1 Governing Law & Jurisdiction: These Conditions shall be governed by and construed in accordance with English Law, and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

Privacy Policy

1. Compliance & Data Controller

1.1 Statutory Compliance: Objet Luxe (Objet de Luxe Ltd) is committed to protecting your privacy in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1.2 Data Controller Identity: For the purpose of data protection legislation, the data controller is Objet Luxe (Objet de Luxe Ltd), 47 Cloncurry Street, London, SW6 6DT.

2. Information We Collect

2.1 Personal Data Collection: We collect personal information (including name, delivery address, email, telephone number, and order history) necessary to process orders, manage trade accounts, and deliver customer support.

2.2 Payment Security & Card Storage: Payment details are processed securely via third-party PCI-DSS compliant providers (Stripe/merchant banks); Objet Luxe does not store sensitive credit/debit card details on its servers.

3. Contact & Opt-Out

3.1 Marketing Opt-Out & Data Updates: You may opt out of marketing communications or update your personal information at any time by contacting sales@objetluxe.com.